Medical front-desk automation for your website

What Clara solves for you

The phones never stop, and the same questions eat the whole day.

Do you take my insurance? What are your hours? Where do I park? A medical front desk fields these dozens of times a day, and every call pulls someone away from the patient standing at the counter. Clara answers all of them instantly on your website, so your team only steps in when a patient genuinely needs a person.

Booking, rescheduling, and check-in all pile onto one desk at once.

A single "can I move my appointment?" means stopping, opening the schedule, and hunting for a new slot while a line forms in the lobby and two calls hold. Clara reads your live availability and books, reschedules, or cancels the appointment right in the chat — the change is already in your EMR when your team looks up.

Web inquiries land while your staff are with patients in the office.

When the desk is busy with the people physically in front of it, messages from your website wait — and a prospective patient won't wait long before trying the next clinic. Clara handles those web inquiries the moment they arrive, answering questions and booking the visit, and emails any new-patient contact to your office in real time.

How Clara fits your business

Clara is a receptionist for your website — a chat and voice widget that automates the front-desk work your site generates. She answers the everyday questions patients ask, and she reads your live scheduling availability to book, reschedule, and cancel appointments, writing each change straight into the system your practice already runs on. She connects to cloud EMRs — athenahealth, eClinicalWorks, NextGen Office, and ModMed — through NexHealth, a certified aggregator, and to booking calendars like Cal.com, Calendly, and Acuity. Those EMRs are cloud-based, so there is nothing to install and no NexHealth account for your practice to manage; it is a one-time guided setup.

You hear her on a live preview tuned to your practice first; when she sounds right, you embed one <script> tag and she goes to work on every common medical-practice CMS. Every new-patient contact she captures is emailed to your office in real time, so nothing from the website slips through while the desk is busy.

Pricing is flat per practice — $49/mo for text-only chat or $99/mo for the voice tier where Clara speaks her replies inside the widget. No per-seat charges, no per-conversation fees.

Frequently asked questions

What front-desk work does Clara actually automate?

The repetitive web-channel work: answering common patient questions like hours, location, services, and which insurance plans you accept; booking, rescheduling, and cancelling appointments; and capturing new-patient contacts. She handles the routine volume so your team can focus on the patients in the office.

Does this replace our front-desk staff?

No. Clara augments your front desk by covering the website — the channel that otherwise generates callbacks and missed messages while your team is with patients. She answers instantly around the clock and hands your staff appointments that are already on the schedule, so people spend their time on patient care instead of repeat questions and the inbox.

Which scheduling systems does Clara book into?

Clara connects to cloud EMRs — athenahealth, eClinicalWorks, NextGen Office, and ModMed — through NexHealth, and to booking calendars like Cal.com, Calendly, and Acuity if that's where your scheduling lives. She reads your live availability and writes the appointment straight into your system. Because those EMRs are cloud-based, there is nothing to install and no NexHealth account for your practice to manage.

What patient information does Clara access?

Only what scheduling needs. Clara reads open appointment times and writes the appointment; when a new patient books, it saves the contact details they type. It does not read clinical charts, notes, lab results, or billing and account balances, and it does not verify insurance eligibility or give medical advice.